Política de envío

SHIPPING POLICY

Last updated: August 20, 2026

At Rovelle Beauty (“Rovelle,” “we,” “us,” or “our”), we work to process and ship every order as quickly and reliably as possible. Please review this Shipping Policy before placing an order. This policy forms part of our Terms of Service.

By placing an order through our website, you acknowledge that shipping and delivery dates are estimates unless we expressly state otherwise. Nothing in this policy limits any rights or remedies that cannot lawfully be excluded under applicable consumer-protection laws.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

During promotions, holidays, product launches, restocks, or periods of unusually high demand, processing may take up to 5 business days.

Orders are processed Monday through Friday, excluding weekends and applicable U.S. public holidays. A “business day” means Monday through Friday, excluding public holidays.

Processing time is separate from shipping time. Estimated delivery time begins once the order has been processed and transferred to the shipping carrier.

Orders may be subject to payment verification, fraud-prevention review, address verification, or other security checks before shipment. These checks may delay processing. If we require additional information, we will contact you using the details supplied with your order.

2. Estimated Shipping and Delivery Times

After an order has been processed and shipped, estimated delivery times are:

• Express Shipping: 5–7 business days

• Standard Shipping: 7–15 business days

These timeframes are estimates, not guarantees. Unless expressly stated otherwise, they do not include order-processing time, weekends, public holidays, customs clearance, or delays outside our reasonable control.

Delivery may be affected by carrier congestion, customs processing, weather events, natural disasters, service interruptions, public holidays, peak shopping periods, incorrect or incomplete addresses, remote delivery locations, or other circumstances beyond our reasonable control.

Where reasonably possible, the delivery estimate displayed at checkout will reflect the destination and selected shipping method.

3. Split Shipments

Products may be dispatched from different fulfillment centers. Orders containing multiple products may therefore arrive in separate packages and on different dates.

Each package may have a separate tracking number. Unless disclosed before checkout, customers will not be charged additional shipping fees solely because an order is divided into multiple shipments.

4. Order Confirmation and Tracking

An order-confirmation email will be sent after a purchase is successfully completed. This confirms that we have received the order; it does not necessarily confirm that the order has been shipped.

Once the order ships, we will send a shipping-confirmation email containing available tracking information.

Tracking information may take 24–72 hours to appear or update after shipment because carriers must first scan the package into their systems. Temporary gaps in tracking do not necessarily mean the package has stopped moving or is lost.

If you have not received shipping confirmation within 5 business days after placing your order, please contact supportrovellebeauty@gmail.com. We will investigate the order and provide an update.

5. Order Changes and Cancellations

To request a change or cancellation, contact supportrovellebeauty@gmail.com within 12 hours of purchase and include your full name and order number.

We will make reasonable efforts to process the request, but changes and cancellations are not guaranteed. Orders may enter processing or fulfillment shortly after being placed.

Once an order has been processed for fulfillment, packed, or shipped, we may be unable to change or cancel it. After delivery, any eligible return will be governed by our Refund Policy.

If we cannot ship an order within the timeframe we represented, we will provide any delay notice, cancellation option, or refund required by applicable law. We may also cancel an order before shipment because of stock unavailability, suspected fraud, payment issues, pricing or listing errors, shipping restrictions, or other legitimate operational reasons. If we cancel an order after payment, we will refund the amount paid for the cancelled products and any applicable shipping charges.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout, including any apartment, suite, unit, building, access code, or other required delivery information.

Please review your address carefully before submitting an order. Rovelle Beauty is not responsible for delivery failures or delays caused by incorrect or incomplete information supplied by the customer, except where responsibility cannot lawfully be excluded.

If you notice an error, contact supportrovellebeauty@gmail.com immediately. We cannot guarantee that an address can be changed after an order is submitted.

If a package is returned to us as undeliverable because of an incorrect or incomplete address, refusal, failure to collect, or another customer-caused issue, we may offer:

• Reshipment after payment of any reasonable additional shipping costs; or

• A refund after the returned package is received and inspected, less any original shipping charges and reasonable return costs that are non-refundable by the carrier, where permitted by law.

If an address change is requested after shipment, any carrier rerouting fee may be the customer’s responsibility.

7. Lost, Stolen, Misdelivered, or Delayed Packages

If tracking shows no meaningful movement for 10 business days, contact supportrovellebeauty@gmail.com so we can investigate with the carrier.

If tracking shows “delivered” but you cannot locate the package, please:

• Confirm that the shipping address on your order was correct;

• Check with household members, neighbors, reception, building management, or the mailroom;

• Check around the property and any designated safe-delivery location; and

• Contact the local carrier or post office.

You must notify us within 7 days after the carrier marks the package as delivered so that we have a reasonable opportunity to investigate. Failure to report the issue promptly may affect the carrier’s ability to investigate or approve a claim, but it does not remove any rights you have under applicable law.

A carrier’s delivery scan is evidence of delivery but will not override any non-excludable consumer rights. Rovelle Beauty is not automatically responsible for theft or loss occurring after confirmed delivery to the correct address; however, we will work with the customer and carrier in good faith to investigate and, where appropriate, submit a claim, issue a replacement, or provide another remedy.

Submitting a claim does not guarantee that the carrier will approve it. We may request information reasonably necessary to investigate, such as confirmation of the delivery address, photographs, written statements, or a carrier case number.

8. Shipping Delays

We aim to meet the estimated timelines stated in this policy and at checkout, but delays may occasionally occur.

A delay caused by a carrier, customs authority, severe weather, incorrect customer information, or another circumstance beyond our reasonable control does not automatically entitle an order to cancellation while it remains in transit. However, this does not limit any cancellation, refund, replacement, or other remedy available under applicable law.

If we become aware that we cannot ship within the time stated at purchase, we will notify you and provide a revised estimate and any cancellation or refund option required by law.

If your order has materially exceeded the estimated delivery window, contact supportrovellebeauty@gmail.com. We will investigate and provide an appropriate resolution based on the circumstances and applicable law.

9. Customs, Import Duties, and Taxes

International shipments may be inspected or delayed by customs authorities.

Unless expressly stated at checkout that duties and taxes are included, customs fees, import duties, brokerage fees, and destination-country taxes may be charged separately by the destination country, carrier, or customs authority. Where permitted by law, these charges are the recipient’s responsibility and are not controlled by Rovelle Beauty.

We recommend checking local import requirements before ordering. Customers are responsible for ensuring that ordered products may lawfully be imported into their destination country.

If a shipment is refused or returned because the recipient does not pay required duties or taxes, any refund may be reduced by non-refundable shipping, customs, return, or carrier charges, where permitted by law and after the merchandise is returned to us.

10. Subscription Orders

Subscription orders generally follow the same processing and shipping timelines as one-time purchases.

Customers may manage, pause, skip, or cancel a subscription through the customer portal or by contacting supportrovellebeauty@gmail.com before the next billing date, subject to the subscription terms presented at enrollment.

Cancelling a subscription stops future eligible renewals but does not automatically cancel an order that has already been billed or entered fulfillment. Any return or refund request for an already processed subscription order is governed by our Refund Policy and applicable law.

11. Pre-Orders and Backordered Products

If a product is offered as a pre-order or is backordered, the estimated shipment timeframe will be displayed on the applicable product page or communicated after purchase.

Unless the order has already shipped, a customer may request cancellation of an unshipped pre-order or backordered product for a full refund. If we cannot ship within the represented timeframe, we will provide notice and any choices required under applicable law.

Orders containing both in-stock and pre-order or backordered products may be held until all products are available or shipped separately.

12. Refused and Unclaimed Deliveries

If a delivery is refused or remains unclaimed and is returned to us, we may issue any eligible refund after receiving and inspecting the returned package.

Where permitted by law, original shipping charges and reasonable carrier or return-to-sender costs may be deducted from the refund unless the refusal resulted from our error, defective merchandise, or another circumstance for which we are legally responsible.

13. Risk of Loss and Consumer Rights

Responsibility for loss or damage will be determined under applicable law and the circumstances of the shipment. Nothing in this policy transfers risk to the customer earlier than permitted by law or excludes liability that cannot legally be excluded.

This Shipping Policy should be read together with our Refund Policy, Terms of Service, and any shipping information displayed at checkout. If there is a conflict, mandatory consumer-protection law will prevail.

14. Questions and Support

For shipping questions, tracking assistance, address corrections, cancellation requests, or delivery concerns, contact:

supportrovellebeauty@gmail.com

Please include your full name, order number, email address used at checkout, and a clear description of the issue.

Our customer-support team aims to respond within 1 business day, Monday through Friday, excluding public holidays. Response times may be longer during promotions, launches, and peak periods.