Returns & Refund Policy

30-day returns

We accept eligible return requests within 30 calendar days after you receive your item. This return window applies separately to each delivery, including subscription renewal deliveries.

For a change-of-mind return, the item must be unused, in its original condition and packaging, with any original tags, accessories and hygiene seals intact. Please provide your order number or another reasonable form of proof of purchase.

These conditions apply to our voluntary change-of-mind policy. They do not limit your rights concerning faulty, damaged, incorrect or misdescribed goods, or any statutory withdrawal rights described below.

How to request a return

Contact supportrovellebeauty@gmail.com with your order number, the email address used for your purchase and the items you wish to return.

For damaged, defective or incorrect items, please describe the issue. Photographs can help us assess the problem, but we will discuss alternative ways to assess your claim where photographs are unavailable or insufficient.

For eligible returns, we will provide a return shipping label and instructions. For voluntary change-of-mind returns, please send the items within 14 calendar days after we provide those instructions, unless we agree otherwise. The separate statutory deadlines for EU withdrawals are explained below.

Return address and instructions

Please submit your return request to supportrovellebeauty@gmail.com by following the steps above. Once we receive your request, we will provide the correct return address and shipping instructions.

Please contact us before sending your package so we can direct it to the appropriate returns location. Our return-authorisation process does not remove or delay any statutory right you have to withdraw from a purchase or obtain a remedy.

Keep your proof of return shipment until your return has been resolved.

Return shipping and other charges

Change-of-mind return shipping: Customers are responsible for return shipping costs for change-of-mind returns. This does not apply where we are responsible for those costs under this policy or applicable law.

For confirmed faulty, damaged, incorrect or misdescribed goods, we will provide an appropriate return method at our expense or reimburse reasonable return costs where applicable. Please contact us before arranging an unusually expensive return method.

We do not charge restocking fees.

For ordinary change-of-mind returns under our voluntary policy, the original delivery charge is not refunded. This restriction does not apply where delivery charges must be refunded under applicable law, including qualifying EU withdrawals, or where a refund of those charges is required because of a problem with your order.

Refunds for returned products are based on the amount actually paid, including any discounts applied and the corresponding refundable taxes.

Damaged, defective, incorrect or missing items

Please inspect your order after delivery and contact supportrovellebeauty@gmail.com promptly if an item is damaged, defective, incorrect or missing.

We will assess the issue and arrange the appropriate remedy, which may include a replacement, repair, refund or another remedy required by applicable law. Where the law gives you a choice of remedy, we will respect that choice.

The 30-day change-of-mind window does not impose a deadline on your statutory rights. A faulty-product claim will not be rejected merely because the product has been opened, used normally, or is no longer in its original packaging.

If an order has not arrived, contact us so we can investigate with the carrier and resolve the issue. You do not need to pursue the carrier instead of contacting us.

For Australian customers, consumer guarantees cannot be excluded by this policy. A major product failure generally entitles you to choose a refund or replacement; other failures may entitle you to repair or another remedy. ACCC

Exceptions to voluntary change-of-mind returns

Our voluntary change-of-mind policy does not cover opened or used beauty and personal-care products, personalised products, goods that deteriorate or expire rapidly, or gift cards.

Unopened beauty and personal-care products remain eligible when they meet the return conditions above. Discounted products are not excluded merely because they were purchased on sale.

These exclusions do not remove rights concerning faulty, damaged, incorrect or misdescribed products, or override a statutory cancellation or refund entitlement.

For potentially hazardous, leaking or otherwise unsafe items, contact us for safe return instructions rather than posting them without guidance.

Exchanges

For a voluntary exchange, contact us to arrange an eligible return. You may then place a separate order for the replacement product.

This process does not replace any right to a replacement or other remedy for a faulty or incorrect item.

Subscription orders and refunds

Subscription deliveries are subject to this Returns & Refund Policy. A renewal order is not automatically excluded from returns because it was purchased through a subscription.

You may cancel future renewals through the Subscription Cancellation Portal:
https://rovellebeauty.shop/a/subscriptions/login

or by contacting supportrovellebeauty@gmail.com, in accordance with our Subscription & Cancellation Policy:
https://rovellebeauty.shop/policies/subscription-policy

There is no minimum subscription commitment and no cancellation fee. Returning a product is not a condition of cancelling future renewals.

Cancelling a subscription does not automatically refund a renewal payment processed before the cancellation took effect. That order remains eligible for assessment under this policy and your applicable consumer rights.

Returning a delivery does not automatically cancel future renewals unless you also request cancellation. You may request both in the same email.

Any renewal charge taken in error after your cancellation became effective will be refunded in full. Please also contact us promptly about any recurring charge you believe you did not authorise so we can investigate and resolve it.

European Union right of withdrawal

Where EU consumer withdrawal rights apply, you may withdraw from an eligible online purchase without giving a reason. For goods, the withdrawal period generally expires 14 calendar days after you or your nominated recipient receive them.

For multiple items ordered together and delivered separately, the period runs from receipt of the last item. For a contract covering regular deliveries over a defined period, it runs from receipt of the first delivery. Our separate voluntary 30-day policy continues to apply to eligible items in each delivery. EUR-Lex

You may notify us before delivery or within the applicable withdrawal period by emailing supportrovellebeauty@gmail.com, sending a clear statement to the return address above,We will acknowledge an online withdrawal electronically, including its content and submission time.

You do not need our approval to exercise a valid withdrawal right. Send the goods back within 14 calendar days after notifying us.

For a qualifying withdrawal, we will refund the payments due to you, including the cost of our least expensive standard delivery option. Additional charges for an express or premium delivery option you selected are not refundable under this withdrawal right.

We will reimburse you without undue delay and within 14 calendar days after receiving your withdrawal notice. Unless we have offered to collect the goods, we may withhold reimbursement until we receive them back or you provide evidence that you sent them, whichever occurs first. The return-shipping costs disclosed above apply. European Consumer Centers Network

You may inspect goods as necessary to establish their nature, characteristics and functioning. Where legally permitted, you may be responsible for a reduction in value caused by handling beyond what is necessary for that inspection. We will explain any proposed deduction.

Legal exceptions may apply, including genuinely personalised or rapidly perishable goods, and sealed goods that are unsuitable for return for health or hygiene reasons once unsealed after delivery. Not every beauty product is automatically excluded. These exceptions do not remove your rights regarding faulty or non-conforming goods. European Union

Optional withdrawal notice

You may use the following notice, but you are not required to use this wording:

To: Dazelle, at supportrovellebeauty@gmail.com or the postal return address shown above.
I/we give notice that I/we withdraw from the purchase of the following goods:
Goods/order reference:
Ordered on / received on:
Customer name(s):
Customer address:
Date:
Signature, only if submitted on paper:

Your statutory rights concerning faulty or non-conforming goods are separate from the withdrawal period. Where EU rules apply, goods generally carry a minimum two-year legal guarantee, with additional protection available under some national laws. European Union

Refund processing

We will inspect returned items and communicate our decision within five business days after receiving them. If we decline a voluntary return, we will explain the reason.

Approved refunds will be submitted to your original payment method within two business days after approval. Where applicable law requires an earlier refund, including the EU withdrawal rules above, that legal deadline takes priority. Our inspection process does not extend a statutory refund deadline.

Once submitted, your bank or payment provider may take additional time to display the credit. For Shopify Payments refunds, this can take up to 10 business days, depending on the customer’s bank. Shopify Help Center

We will send confirmation when your refund is issued. If it has not appeared within 10 business days after that confirmation, contact supportrovellebeauty@gmail.com so we can check its status and provide any available tracing information.

We will not require you to accept store credit instead of a refund to which you are entitled.

Your consumer rights

This policy operates in addition to your applicable consumer rights. Nothing in it excludes or restricts a right or remedy that cannot legally be excluded.

Where applicable law or an express guarantee we gave you provides more favourable rights, those rights take precedence.

Returns and refund enquiries: supportrovellebeauty@gmail.com