Subscription & Cancellation Policy

Choosing a subscription

This policy applies when you actively select a subscription when purchasing from our store.

Subscription options are not preselected. You must choose the subscription and agree to the recurring payment terms before completing your purchase. A one-time purchase does not enrol you in a subscription.

Initial payment and recurring charges

Your initial payment is the total displayed at checkout for your selected products, including any disclosed shipping charges and applicable taxes.

Your first subscription renewal payment of USD $39.99 is scheduled 28 days after your original order date. Your subscription then automatically renews, and your authorised payment method is charged USD $39.99 every 28 days, until you cancel.

This is a 28-day billing cycle, not a calendar-month subscription.

Renewal shipping: Each renewal carries the same shipping charge as your initial order. If your initial order included free shipping, your renewals will also include free shipping.

Minimum commitment and cancellation fees: There is no minimum subscription term and no cancellation fee. You may cancel your subscription at any time.

The initial payment and recurring payment details are disclosed before you complete your purchase. By actively selecting the subscription and accepting those terms, you authorise the recurring charges to your chosen payment method.

What each renewal includes

Each paid renewal includes one unit of each product from your original order, plus access to exclusive discounts while your subscription remains active.

Your subscription confirmation will identify the products, variants and quantities included in each renewal. Any conditions applying to an exclusive discount will be disclosed with that offer.

Each successful renewal payment creates a new product order. The 28-day billing interval is not a guarantee of the delivery date; the applicable shipping and delivery estimates are disclosed separately before purchase.

We will notify you of significant fulfilment delays or unavailable products. We will not substitute different products without your agreement.

How to cancel

You may cancel your subscription at any time through our Subscription Cancellation Portal: https://rovellebeauty.shop/a/subscriptions/login

You may also request cancellation by emailing supportrovellebeauty@gmail.com. Include the email address used for your purchase and your order number, where available, so we can locate your subscription.

Cancellation takes effect when you complete the cancellation through the portal or when we receive your cancellation email.

We will stop future renewals, including the next scheduled payment if it has not already been processed. You do not need to provide 24 hours’ notice, telephone us, or accept another offer to cancel.

We will send confirmation of your cancellation. A delay in sending that confirmation does not postpone the effective cancellation time. Any renewal charge taken in error after your cancellation takes effect will be refunded in full.

Orders already charged, returns and refunds

Cancelling your subscription stops future renewals. It does not automatically cancel or refund an order for which payment was processed before your cancellation took effect.

To request cancellation of an already-paid order, contact supportrovellebeauty@gmail.com promptly. We will review whether fulfilment can still be stopped and explain the available options.

Returns and refunds for orders already processed or delivered are handled under our Refund Policy: https://rovellebeauty.shop/policies/refund-policy, subject to your applicable consumer rights.

Cancelling a subscription does not remove any right you may have to a refund or other remedy for an unauthorised charge, non-delivery, faulty goods or another matter protected by law.

Subscription information and changes

After you subscribe, we will send confirmation of your subscription, including the recurring price, billing frequency, products included and how to cancel.

We will notify you in advance of any proposed material change to your recurring price, billing frequency, included products or cancellation terms, giving you an opportunity to cancel before the change takes effect. We will obtain fresh consent where required.

Publishing an updated policy does not, by itself, authorise additional charges or enrol a customer in a subscription. A cancelled subscription will not be reactivated without your authorisation.

Your consumer rights

Nothing in this policy excludes or limits any rights or remedies that cannot lawfully be excluded. Where applicable consumer law gives you greater cancellation, refund or other rights, those rights continue to apply.